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Remote Customer Service Jobs on the Rise – 6 New Trends for Virtual Support

Leave a Comment / BPO, Business Process Outsourcing, Call Center, Customer Service, Outsourcing, Sales, Virtual Assistant / By

Remote customer service jobs are increasingly popular. Learn why they’re gaining traction, how to source top remote customer support talent, and the critical skills for remote customer service roles. Customer service excellence is pivotal for any business, impacting customer loyalty and satisfaction. With technological advancements and the shift towards remote work, remote customer service positions …

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Remote Customer Service Jobs

Exciting Reasons for Outsourcing Call Centers to the Dominican Republic

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Outsourcing call center services to the Dominican Republic is a cost-effective solution for US-based companies. Nearshore call centers in the Caribbean provide high-quality customer support services for 50 to 60 percent less than US rates. Because English and Spanish are widely spoken on the island, Dominican Republic call centers are a great outsourcing option. The …

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Business Processes Outsourcing companies

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No one could have foreseen how the coronavirus outbreak would impact the business community. Many companies had to shut up shop and send their employees home. Stay-at-home orders, self-isolation, social distancing, and quarantine mean that every business needs a radical rethink as to how it operates. With the economy going into meltdown—and who knows how …

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Boost Success with Business Process Outsourcing

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Looking to give your business a boost? See how you can boost success with business process outsourcing (BPO). This can be the best solution for companies to streamline their operations. Outsourcing one or more services your company provides allows you to save money and improve the services you provide. Many companies—from small startups to large …

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Why Customer Support Outsourcing Can be a Smart Move For Your Business?

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Are you delivering the best value and satisfaction of your customers? Are your customers satisfied with the quality of services that you are offering them? Professional customer service is essential to customer loyalty, retention, engagement and forms a big part of your customer relationship management (CRM) strategy. If your business is grappling with customer care …

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Call Center Pros Receives Clutch Leader Award for Top IT & Business Services Providers

BPO, Branding, Business, Business Process Outsourcing, Call Center, Customer Service, Image, Live Chat, News, Outsourcing, Sales, Tech Support, Technical Support, Virtual Assistant / By

We’re excited to announce that Clutch, a B2B market research firm based in Washington, D.C., has recognized Call Center Pros as an industry leader. We are appreciative of this award and can’t wait to see how this designation will help our business grow! “We are very excited to be featured as a leading company in …

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AI Vs Live Agents- Will AI Replace People in Customer Support?

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It’s annoying when you need an instant solution to your problem, but you can’t get it. It’s disappointing and you can even think about leaving for other brands. How sad is that? Technology advances every day and because of that, we all have the dream of having all our problems resolved at a click of …

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Why To Consider Having 24 Hour Customer Support

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We can’t emphasize enough the importance of having a great customer service in your business. People are only willing to stay loyal to a company if they have very good reason to. Otherwise, there is plenty of competition available, they could choose to move to. As a result, you have to work hard to keep …

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