Call Center Pros is a comprehensive service provider in the rapidly growing near-shore BPO (Business Process Outsourcing) and call center market providing turnkey outsourcing solutions. Our unique roots have positioned us to become the leading BPO and call center operator in the near-shore region.Call Center Pros can improve your company operationally with greater efficiency, better customer service, improved technology, streamlined processes and lower costs.
We manage the day to day operation, which allows you to concentrate on growing your core business. We can combine a program with customer service, sales, and customer relationship management, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result we help build profitable long-term relationship between you and your customer.
Our goals and tradition is to provide exceptional customer service, create a rewarding and nurturing environment for our employees, and offer a value added solution to our clients. It is also our goal to provide a better quality of life for our employees by offering the opportunity for personal and professional growth.
High-level analysis of proposed project to determine whether it is feasible to go ahead.
The terms of engagement are agreed, resulting in operational, financial and legal information/data.
The solution is handed over for testing and deployment, including training of administrative and operative assets.
Call Center Pros saved my business. We were completely overwhelmed by of our incoming calls. We weren’t handling them efficiently, and we couldn’t afford the staff required. I needed a call center service that could help me from top to bottom, and Call Center Pros came highly recommended. Starting with them turned out to be one of the best business decisions I’ve ever made. What was previously my biggest concern and road block, has now become a total non-issue for me.
We needed help with our customer support. The folks at Call Center Pros, are indeed pros who staffed ourCustomer Support Team with well trained agents. They also included a Customer Support Manager to supervise the team.
Call center services might seem similar on the surface, but the details of each
We’re excited to announce that Clutch, a B2B market research firm based in Washington,