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Empathy: A Vital Quality for Customer Service Agents

You can be surprised for all the times you use the word empathy… How did that word get into our vocabulary? This is due to the world of Customer Relations, but also in the HR world and, more broadly, in the managerial literature. Everyone uses it.   But, what is the definition of empathy? Empathy is the ability to feel…

The 15 Most Fantastic Steps to Improve Your Customer Service

Sometimes considered a source of problems to be swept under the carpet, customer service should be a central element of your strategy: it is the showcase of your business. Because good customer service is a source of purchase, referral, differentiation, and continuous improvement. Here are 15 critical tips for striving for the best.   Take agents who enhance you... If…

10 Best Customer Service Books You Need To Read In 2018

‘’The customer is always right.’’ We all have heard that before. But the important thing here is to know that it isn't the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers. How can you…

Technical Support Outsourcing Companies

Find an outsourcing company to suit your needs! Adastra - supplies a unique and unmatched mixture of onshore, nearshore and offshore outsourcing that permits companies to keep your charges down, reduce risks and increase business worth. Its outsourcing destinations in Canada and Central Europe are an attractive option to traditional offshore destinations. Adecco Employment Solutions Limited - By means of…

Outsourcing Help Desk

Today, it is very common for companies, small or large, to outsource their help desk functions. A small business now need not fret about the lack of enough employees who are technically trained and skilled to handle complex tasks and processes. It will not have to spend any amount on training its staff to learn and master in the application…

Outsourcing Email Support Services

Technologies have advanced so much today that it will challenge the customers. The complexity of one's products is most likely growing, along with the increased pace associated with change that is setting up a cycle of continuous learning as customers adopt new releases faster than before. Choosing to develop an indoor technical support operation according to concerns that the particular…

Outsourcing Customer Service

Outsourcing plays a substantial part in the global economy today even though it was a new and virtually unheard of ten years ago. In fact, key research corporation Gartner predicted in August 2013 the global outsourcing market would grow by simply 5.4% annually for the next four years, reaching a valuation of $288 billion (£175.1 billion) by 2017. Despite the…

Outsourcing Call Centers

The concept of outsourcing, plus the sensations linked with that, is far from unusual. In overall, out of concern about financial security including free works at home, the global populace mainly scowls versus outsourcing. This year, with the word thrown around the election period, it's brought upon an even extra negative tone. But, as numerous understand, in the industry society…

Outsourced Contact Center

With the beginning of 2015, it is time to look into the trends and innovations that could drive the evolution of Contact Center Outsourcing techniques (CCO) and Small Business Process Outsourcing (BPO) sectors this year. From the standpoint of a multilingual contact center provider serving the buyer care needs of some of the world’s largest brands allow me to share…

Outsourced Call Centers

Much has been brought up making the correct choice of a contact center vendor so that you can get the maximum from the outsourcing process. As a prelude to accomplishing an optimal decision in this regard, it becomes necessary to understand the crucial characteristics of contact centers. It ought to, however, be remembered that outsourcing does not mean surrendering liability.…

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