Blog

The Individualization of the Customer Experience

One size rarely fits all. It seems obvious, right? Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules... We are in times when customers are empowered. They know what they want, when they…

How to Increase Sales During the Holidays

We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. It is no secret to anyone that this is the busiest season of the year for most businesses. Parties, presents, dinners with friends and family, Black Friday, Cyber Monday... In short, everybody is spending money hands-full. The Holidays are a great opportunity for commerce.…

Business Process Outsourcing: An Important Development Lever

BPO, or Business Process Outsourcing, is a very attractive business management solution. Indeed, although this concept has existed for several years, many companies see it as an important development lever for 2019. But why such a craze for the BPO? To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers…

5 Reasons Your Business Should Consider Outsourcing to a Call Center

The call center industry has massively grown over the past few years. Initially, only the voice-service was provided by the companies. Over time, the call centers have transformed a lot and now they have incorporated sales and customer services on different levels and using their services can help you in the rapid business expansion. Their useful services can significantly enhance…