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The Individualization of the Customer Experience

One size rarely fits all. It seems obvious, right? Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules... We are in times when customers are empowered. They know what they want, when they…

How to Increase Sales During the Holidays

We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. It is no secret to anyone that this is the busiest season of the year for most businesses. Parties, presents, dinners with friends and family, Black Friday, Cyber Monday... In short, everybody is spending money hands-full. The Holidays are a great opportunity for commerce.…

The Importance of Tech Support Services for Businesses

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you want to gain the trust of your clients, you need to provide them with high-quality…

Business Process Outsourcing: An Important Development Lever

BPO, or Business Process Outsourcing, is a very attractive business management solution. Indeed, although this concept has existed for several years, many companies see it as an important development lever for 2019. But why such a craze for the BPO? To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers…

How to Say No to A Customer: Difficult but Indispensable

Everyone who works in customer service has been found in the cumbersome task of having to say no to a customer occasionally. There are situations where we can’t avoid this difficult task. Either because we do not provide exactly the service that the client needs, because we do not have the operational capacity at that moment or simply because it…

5 Reasons Your Business Should Consider Outsourcing to a Call Center

The call center industry has massively grown over the past few years. Initially, only the voice-service was provided by the companies. Over time, the call centers have transformed a lot and now they have incorporated sales and customer services on different levels and using their services can help you in the rapid business expansion. Their useful services can significantly enhance…

5 Reasons You Should Invest in a Technical Support Team

For every business, it is essential to have a technical support team. Many of the companies often neglect it and keep on trying to manage all the affairs by themselves. They believe that employing technical support would be costly and they might not need it. If you think the same, you are mistaken. It is vital to provide your customers…

Virtual Assistants: What Are the Advantages for Companies?

A virtual assistant is the collaborator of a company that provides its services remotely. It can be attached to any department and several missions can be entrusted to him/her. It is common for the employer to ask him to perform time-consuming operations such as entering or updating the databases. The virtual assistant can also provide administrative or secretarial tasks such…

Empathy: A Vital Quality for Customer Service Agents

You can be surprised for all the times you use the word empathy… How did that word get into our vocabulary? This is due to the world of Customer Relations, but also in the HR world and, more broadly, in the managerial literature. Everyone uses it.   But, what is the definition of empathy? Empathy is the ability to feel…

5 Tips to Improve your Customer Care Service

For both the new and well-established businesses, it is essential to deliver high-level customer service. If the clients are happy with your support service, they will refer you to the friends and family. This kind of recommendation through word of mouth can be helpful to new start-ups. Moreover, it can add to the credibility of your firm. Conversely, if you…

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