BPO Outsourcing Solutions: Call Center Pros has been disrupting the Nearshore Landscape for over a decade with innovative locations
BPO Outsourcing Solutions: Call Center Pros first nearshore locations was opened in 2012. This experience has positioned us to become the leading provider offering BPO outsourcing solutions in the near-shore region. Our innovative solutions improve our client’s operationally with greater efficiency, improved technology, streamlined processes and the ability to scale and retain huge growth immediately!
BPO Outsourcing Solutions: Call Center Pros allows you to concentrate on growing your core business while we innovate your current processes utilizing the most disruptive technologies. We combine AI and ML to understand your current gaps and implement significant changes to increase efficiency while improving NPS and lowering your overhead.
BPO Outsourcing Solutions
BPO Voice Outsourcing
We offer the best phone services. Every call is answered promptly & accurately by agents having
neutral & clear accent
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Email Support Services
Our rich experience with various Trouble Ticket, Helpdesk systems helps our team to integrate with clients
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Live Chat
Support
Our Live Chat support agents are truly available at a click. Well-trained agents provide immediate resolution
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Virtual Assistants
We provide outsourced virtual assistant services catered specifically to businesses within the United States
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1
Discovery call
Discuss state of your business and asses current challenges
2
ProGram Analysis
We prepare a detailed SOW outlining AOO’s and make recommendations along with timelines to implement.
3
Execute MSA/SOW
After any technical integrations, we start testing and deploy updates. We can go live with hundreds of agents within 4 weeks of initial call.
Our Satisfied Customers
We needed help with our customer support.
The folks at Call Center Pros, are indeed pros who staffed ourCustomer Support Team with well trained agents. They also included a Customer Support Manager to supervise the team.
Barry
SEO
Call Center Pros saved my business.
We were completely overwhelmed by of our incoming calls. We weren’t handling them efficiently, and we couldn’t afford the staff required. I needed a call center service that could help me from top to bottom, and Call Center Pros came highly recommended. Starting with them turned out to be one of the best business decisions I’ve ever made. What was previously my biggest concern and road block, has now become a total non-issue for me.
Warren
SEO
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