3440 Hollywood Blvd, Suite 415 800.789.CALL info@callcenterpros.com

Outsourced Call Centers

Much has been brought up making the correct choice of a contact center vendor so that you can get the maximum from the outsourcing process. As a prelude to accomplishing an optimal decision in this regard, it becomes necessary to understand the crucial characteristics of contact centers. It ought to, however, be remembered that outsourcing […]

Outsource Email Support

Email support has become crucial for any kind of business. By outsourcing email support services to countries, like India for example, you can save on expenses and concentrate on the core functions of your business. Outsourcing email support services will let you provide answers for your customers on time and thereby strengthen your customer relationship […]

Outbound Contact Center

What is the leading reason why many businesses decide to outsource their outbound call center service? Cost Effectiveness. Many businesses make use of outbound call center services in order to keep up with purchaser needs while still delivering an exceptional customer service experience. Etech understands the value of customer relationships and is committed to build […]

Outbound Call Center Services

Some tips to consider when choosing an outbound service include: The Appropriate Infrastructure. While the focus is usually on people and price, it is critical to examine the outsourcer’s technological capabilities to ensure they will mesh well with your own. “Outbound call center services should have the necessary infrastructure and facilities to carry out the […]

Outbound Call Center

Tips on How to Pick the Appropriate Outbound Call Middle Since you already know that outbound telemarketing can help your business, it is time to start looking for potential outbound contact centers. Because it might not be possible for you to visit your outbound contact center choices face-to-face, you can read this post to feel […]

Offshore Call Center Outsourcing

High internal company cost pressures made off-shoring the call center a rather common business practice. Management and the consultants that advise the identified the lure of potential financial savings, deep resource pools and “follow this sun” support cycles appealing enough in order to risk communication, social, and information stability problems. It was a simple decision. […]

Live Chat Outsourcing

Probably one of the best means of providing quick and well-organized customer care services is the Chat Support Form. The features of the current internet based chat support can give quick answers to the issues and concerns of clients. If you want to get instant answers to all your current questions then simply use outsourcing […]

Customer Contact Center

Using digitization to change the way in which customers acquire information and interact with insurers and agents, traditional call centers are learning to be a thing of the past. Leading insurance providers are setting up client engagement centers (CEC) – essentially customer hubs – which not only offer information and resolve customer complaints but also […]

Customer Support Outsourcing

Everyone agrees that great service is crucial for long-term customer retention. Consumers today are usually enjoying more choice than any other time. Many companies, however, are wrestling with the idea of outsourcing customer assistance. From a cost perspective, it seems to make sense. On average, it costs about $11 hourly to outsource customer satisfaction versus […]