AI & Technology
August 23, 2024
Will AI-powered digital agents replace call center jobs?
Call Center Pros CEO Jared Schagrin revealed AI agents will soon take over the call center industry. Here is everything...
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August 28, 2024•5 min read
Unleashing the Power of Lead & Customer Data Scoring
What is Lead Scoring? Lead scoring is a data-driven approach that allows businesses to evaluate and rank potential customers based...
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Industry Trends
August 5, 2024
FCC 1 to 1 Consent Rule
The Federal Communications Commission (FCC) has recently implemented a new regulation known as the '1:1 Consent Rule,' which carries significant...
Read MoreWorkforce
November 18, 2023
Remote Customer Service Jobs on the Rise - 6 New Trends for Virtual Support
Remote customer service jobs are increasingly popular. Learn why they're gaining traction, how to source top remote customer support talent...
Read MoreIndustry Trends
October 15, 2023
The Future of BPO: Trends Shaping 2024
Explore the key trends that are transforming the BPO industry in 2024, from AI integration to nearshore advantages...
Read MoreCall Center
September 28, 2023
Maximizing ROI with Nearshore Call Center Solutions
Discover how nearshore call center solutions can significantly improve your ROI while maintaining high-quality customer service...
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