Call Center Pros offers high quality, affordable third party verification services, and can accommodate companies of all sizes. Since 2010, we’ve been helping businesses become more flexible with outsourcing services utilizing the latest cloud technology. Whether you’re looking for automated or live operated third party verification services, we’re ready to serve any industry, from healthcare to financial services, Fortune 500 companies or individuals.
Third party verification is essential for any business. It allows you to boost sales, streamline your workflow, lower your overhead, boost lead generation, and increase retention, among many other benefits. It allows you to provide customer service to your clients without taking any of your time, and builds an element of trust into your business.
Our third party verification operators are trained professionals, who are always on hand to deliver your script in a kind and professional manner. We pride ourselves on customer service, and we know you do too, which is why we will always adhere to any guidelines you put in place. In addition, we will always be in compliance with all regulatory requirements. We view our clients as partners, and dedicate ourselves to providing the best possible service to your business, because your business is ours as well. Our clients work directly with a seasoned account manager, who manages a highly trained staff of third part verification operators. No one gets on our phones without exhaustive training, so your customers get the highest-quality service possible. At Call Center Pros, our operators work around the clock so you can take advantage of our services 24 hours a day, 365 days a year.
Among other features, our innovative system enables you to download reports and calls instantaneously, and our platform has been created and tested to make sure you always get through.
Most importantly, our services are affordable for any business, on any budget, around the world. We know third party verification is a necessary part of your business, but you might not always have the extra budget to spare. Because we believe that third party verification is such an important element of any company, we want to provide the highest quality service at a price that anyone can afford. Our service plans are affordable, and you’ll always have only one monthly rate. In addition, we don’t charge a setup fee, and we don’t have a monthly minimum, or associated monthly fees. For professional, reliable, friendly, and efficient third party verification services, check out our pricing packages or talk to a customer service representative about the plan that’s right for you.
If you want to provide live interactions with superior customer service to your clients, live operator third party verification is for you. Your clients will get real interactions with real people, so they know your company values them as a customer. We don’t put new hires on live TPV calls, but instead put them through a comprehensive and rigorous training. That way you know that when they pick up the phone to speak with your customers, they’ve been trained on the excellence standards of Call Center Pros, and most importantly on the requirements of your business.
When setting up your service plan, we’ll go through any requirements you may have, and comply no matter what. We understand how important the delivery of a third party verification is, so our staff is trained on your script, learning to recite it in a clear-voiced, professional and personal manner before ever picking up the phone. When your clients speak to our operators, our customer service strategy will be so in line with your own, they won’t even feel like they’re speaking with a third party. We also train our operators to go through their objectives as quickly and concisely as possible, while never making any of your clients feel rushed. Managing to project a friendly vibe and a warm, personal touch, while also maintaining efficiency and a business mindset is a tricky thing, and our operators have it mastered.
This saves your clients time, which they’ll appreciate in their busy day, and also keeps your per minute costs to a minimum. We also know how annoying it can be to wait on hold for an operator to pick up the phone. No one has time to sit around and wait for a service. At Call Center Pros, we over-schedule our staff to ensure the shortest pick-up times possible. If you have any questions or concerns about your plan at any time, our customer service operators are also well staffed, so you don’t have to wait for service either.
During live party verification, all calls are recorded and available for instant playback via the phone or the web. We also offer transcriptions, and detailed call center reporting. Verifications per hour, time on the phone, time to answer, and many other statistics help us and you stay on top of how the service is performing. You can take a look at the statistics any time on our easy-to-use dashboard. If you think something could be fixed or improved, we’ll work with you to make the change. Sometimes, even the smallest changes can have a big impact on the quality or success of a service, and we want to do whatever we can to make sure it’s working in the best way possible for you.
To connect your clients to an experienced, professional, and friendly live operator, visit our Plans & Prices page to find a plan that’s right for you.
Whether your sales campaign is small, or you’re running a large operation, Call Center Pros can help you set up an automated system that is always under your control. Our systems are customizable, with an array of options to fit your needs, whatever they may be. They’re also simple to set up, implement, and launch, so you can get back to business as quickly as possible. When your customers call and reach the automated system, you want it to be an easy, pleasant experience. As a business based on superior customer service ourselves, we understand. Let us set up an automated third party verification that provides friendly, seamless service, without any glitches.
Our platform is vigorously tested to ensure your calls will always go through. We work with you to create a script and options, and guarantee full compliance.
We can also make script changes on the fly, just in case you change your mind or think of an important addition at the last minute. During the call, all transactions are recorded and immediately available over the phone or the web for retrieval. This provides instant playback for end-user customers, and the web interface is useful for your own QA. In addition, our intuitive record keeping and storage means your recordings are never lost, and can be stored and electronically transferred. Our dashboard is user-friendly, so you can access your reports easily.
For many businesses, especially those in sales, third party verification is crucial. Companies can lose sales due to non-verified third party calls, which can cause significant financial damage. But business expenses can add up quickly, and often business owners can get stuck having to skimp on important services to save money. Cutting back on customer service oriented expenses, like TPV, can result in bad service and unhappy clients. Unless you use Call Center Pros, that is. We know how important third party verification is for your business, and we want to provide you the best service in the industry, without pushing you over budget. That’s why we offer affordable tiered pricing, so any business of any size can benefit from our services. In addition, we don’t maintain monthly minimums or associated monthly fees, and we don’t charge for setup.
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Call Center Pros saved my business. We were completely overwhelmed by of our incoming calls. We weren’t handling them efficiently, and we couldn’t afford the staff required. I needed a call center service that could help me from top to bottom, and Call Center Pros came highly recommended. Starting with them turned out to be one of the best business decisions I’ve ever made. What was previously my biggest concern and road block, has now become a total non-issue for me.
We needed help with our customer support. The folks at Call Center Pros, are indeed pros who staffed ourCustomer Support Team with well trained agents. They also included a Customer Support Manager to supervise the team.