CALL CENTER OUTSOURCING
When you outsource your call center needs to Call Center Pros, you can focus on other areas of your business, and allow us to make your call center a true success! Our 24 hour call center outsourcing services allows you to have phone agents available completely around the clock, allowing you to make your business available whenever needed!
Our professional team can confidently assist you with whatever call center needs you may have. Contact us today and find out why so many others trust us for all their business outsourcing needs!
Agents available 24 hours a day, seven days a week
Experienced and highly skilled staff to assist you with your business
We work diligently with you to ensure your outsourcing needs are taken care of We can confidently assist you with hiring qualified agents
Are you looking to outsource your call center services? Call Center Pros can help, by providing any kind of call center outsourcing that your business is in need of, and we can provide agents 24 hours a day, seven days a week. We have assisted several businesses with a wide range of virtual call center outsourcing services, including businesses in the travel, financial, technical, and educational industries. We have also assisted businesses with inbound and outbound sales. Because of the wide range of accounts we have serviced, no matter what type of call center services you are in need of, we can help find the right call center agents to assist your business. Contact us today and learn more about how we can help.
At Call Center Pros, it all starts with making sure we have the required staff to assist you with every step of rolling out a successful outsourced call center. In order to help accomplish this, we have only hired staff with the knowledge and experience to assist you. Our team includes previous site developers and managers that have many years of experience with a wide range of accounts in the call center industry. Once you contact us to get started, you will be impressed with our staff’s knowledge and capabilities for assisting your business with any call centers you are seeking to outsource. We are ready to show you how our experienced staff can help take your call center needs to a higher level.
TO ENSURE EVERYTHING IS TAKEN CARE OF
One of the most important aspects of having a successful call center is proper management, as an improperly rolled out call center can cause many complications in the future. Our first priority with any client is to make sure every detail is carefully taken care of to ensure the most promising roll out for your virtual call center needs.
At the beginning of the process, we will ensure we completely understand everything your business requires. From there, we can determine the number of call center agents needed, the amount of training required, and the qualifications your agents will be required to have. We will help set up all needed levels of management. Another extremely important factor is our quality assurance program. This is necessary to ensure all needed protocols are properly followed. When you work with Call Center Pros, we ensure all aspects of your call center are properly rolled out and functioning throughout all stages. Contact us today and we will be happy to discuss how we can roll out your call center with the highest level of success.
One of the most difficult tasks with outsourcing any type of call center is ensuring you are only hiring qualified agents to work with your customers. Once we have determined what qualifications are needed for your call center, our human resources department will work with you to ensure we only hire the right agents for your business. On all potential agents, we will perform:
- Prior employment history assessments
- Criminal background assessments
- English proficiency assessments
- Full assessment of any technical or other required skills