If you want to provide live interactions with superior customer service to your clients, live operator third party verification is for you. Your clients will get real interactions with real people, so they know your company values them as a customer. We don’t put new hires on live TPV calls, but instead put them through a comprehensive and rigorous training. That way you know that when they pick up the phone to speak with your customers, they’ve been trained on the excellence standards of Call Center Pros, and most importantly on the requirements of your business.

When setting up your service plan, we’ll go through any requirements you may have, and comply no matter what. We understand how important the delivery of a third party verification is, so our staff is trained on your script, learning to recite it in a clear-voiced, professional and personal manner before ever picking up the phone. When your clients speak to our operators, our customer service strategy will be so in line with your own, they won’t even feel like they’re speaking with a third party. We also train our operators to go through their objectives as quickly and concisely as possible, while never making any of your clients feel rushed. Managing to project a friendly vibe and a warm, personal touch, while also maintaining efficiency and a business mindset is a tricky thing, and our operators have it mastered.

This saves your clients time, which they’ll appreciate in their busy day, and also keeps your per minute costs to a minimum. We also know how annoying it can be to wait on hold for an operator to pick up the phone. No one has time to sit around and wait for a service. At Call Center Pros, we over-schedule our staff to ensure the shortest pick-up times possible. If you have any questions or concerns about your plan at any time, our customer service operators are also well staffed, so you don’t have to wait for service either.

During live party verification, all calls are recorded and available for instant playback via the phone or the web. We also offer transcriptions, and detailed call center reporting. Verifications per hour, time on the phone, time to answer, and many other statistics help us and you stay on top of how the service is performing. You can take a look at the statistics any time on our easy-to-use dashboard. If you think something could be fixed or improved, we’ll work with you to make the change. Sometimes, even the smallest changes can have a big impact on the quality or success of a service, and we want to do whatever we can to make sure it’s working in the best way possible for you.

To connect your clients to an experienced, professional, and friendly live operator, visit our Plans & Prices page to find a plan that’s right for you.