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9 Of the Most Effective Techniques to Handle Difficult Customers

An unsatisfied customer can quickly become problematic. As a business, it's not uncommon to have to deal with complicated situations, it's part of the game. But having people who are unhappy is not the end of the world. It can even be beneficial to your business if you know how to manage them. Do you know that old saying that…

The 15 Most Fantastic Steps to Improve Your Customer Service

Sometimes considered a source of problems to be swept under the carpet, customer service should be a central element of your strategy: it is the showcase of your business. Because good customer service is a source of purchase, referral, differentiation, and continuous improvement. Here are 15 critical tips for striving for the best.   Take agents who enhance you... If…

Omni-channel Customer Experience: 5 Reasons to Make It A Priority

The way that companies handle customer service has changed dramatically in recent years. More than a decade ago, there were only two ways to contact a company – by phone or by fax. Whether chatting, SMS or social networks... nowadays the channels available for customer service are increasing. But is it really necessary for your brand to use them all?…

The Best 5 Strategies To Really Understand Your Customers

The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. However, while these instruments offer key statistics about the behavior and preferences of the customers, they do not necessarily provide a comprehensive view…

How To Increase Your Sales With A Call Center Service

Many companies understand that call center’s primary goal is to maintain customers so that they do not leave for the competition, provide service to them and resolving their problems. Even the biggest companies sometimes find it difficult to effectively generate sales from their call centers. This is understandable when you consider that callers are primarily seeking answers to questions and…