Blog

9 Of the Most Effective Techniques to Handle Difficult Customers

An unsatisfied customer can quickly become problematic. As a business, it's not uncommon to have to deal with complicated situations, it's part of the game. But having people who are unhappy is not the end of the world. It can even be beneficial to your business if you know how to manage them. Do you know that old saying that…

The 15 Most Fantastic Steps to Improve Your Customer Service

Sometimes considered a source of problems to be swept under the carpet, customer service should be a central element of your strategy: it is the showcase of your business. Because good customer service is a source of purchase, referral, differentiation, and continuous improvement. Here are 15 critical tips for striving for the best.   Take agents who enhance you... If…

Omni-channel Customer Experience: 5 Reasons to Make It A Priority

The way that companies handle customer service has changed dramatically in recent years. More than a decade ago, there were only two ways to contact a company – by phone or by fax. Whether chatting, SMS or social networks... nowadays the channels available for customer service are increasing. But is it really necessary for your brand to use them all?…

The Best 5 Strategies To Really Understand Your Customers

The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. However, while these instruments offer key statistics about the behavior and preferences of the customers, they do not necessarily provide a comprehensive view…

The Ultimate 7 Tips to Excel at First Contact Resolution

By increasing means of communication (chat, email, text and social media) First Call Resolution (FCR) have become on the First Contact Resolution. While technology has driven ever-changing customer service practices, customer expectations for service speed and efficiency have changed very little. Resolution at first contact is more than ever an essential performance indicator to which call centers must pay the…

10 Best Customer Service Books You Need To Read In 2018

‘’The customer is always right.’’ We all have heard that before. But the important thing here is to know that it isn't the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers. How can you…

How To Increase Your Sales With A Call Center Service

Many companies understand that call center’s primary goal is to maintain customers so that they do not leave for the competition, provide service to them and resolving their problems. Even the biggest companies sometimes find it difficult to effectively generate sales from their call centers. This is understandable when you consider that callers are primarily seeking answers to questions and…

6 powerful phrases

6 Powerful Phrases To Provide Happiness To Your Customers

We choose words every day. When speaking, writing, requesting and deciding. We use some words and not others. Everybody does it. Why? Because the words we choose, create meaning and mission in our lives and relationships. After all, providing great customer service means to know just what to say, when, and the best way to say it. But communication is…

psychology of customer service

The Power of Psychology in Customer Service

Psychology is very important when we are talking about customer service. If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Negative events are more memorable than positive ones in the customer's mind. The same customer may have had a successful customer service…

AI Vs Live Agents

AI Vs Live Agents- Will AI Replace People in Customer Support?

It’s annoying when you need an instant solution to your problem, but you can’t get it. It’s disappointing and you can even think about leaving for other brands. How sad is that? Technology advances every day and because of that, we all have the dream of having all our problems resolved at a click of a button. No matter the…