Contact Center Association

Joining a call center association may help you in your call center career improvement. Whether you can be a call center administrator or call core operator, a call core association could present you with useful call center resources as well as a network of call center professionals in your area.


Now renamed VELOCITY (the Professional Affiliation for Customer Engagement), The American Teleservices Affiliation (ATA) represents the decision centers, trainers, instructors, and equipment providers that initiate, accomplish, and generate cellular phone, Internet, and e-mail sales, service, in addition to support.

ATA Australia

The ATA’s mission statement should be to lead the call and contact center industry in order to promote professionalism, progress, and ethical behavior. Its success is built on their everlasting commitment to the development of a specialist and ethical call center industry within Australia.

Call Centre Network Group

CCNG is the main industry advocate intended for call center professionals — providing programs on a local, regional, country wide and virtual time frame. Come see the best way to grow as a new call center specializes and expands your current contribution across your small business and throughout the industry.


The CCA could be the professional body intended for customer contact. With over 800 business members, this symbolizes over 3,500 senior citizen practitioners, employing between 20%-30% from the total contact center population within the UK market.


The Telework Association often known as the TCA is actually Europe’s largest organization specializing in the promotion regarding teleworking. Over only 2,000 people in addition to organizations have become a member of since 1993. The TCA believes that teleworking can certainly benefit people by increasing the caliber of life and improving entry to work.

The Client Contact Management Affiliation

The CCMA of Australia offers a forum where center industry professionals can connect to their peers locally, nationally, and during an international community of associations.

CallCentres. online

The Call Organizations Net website can be a central hub for the contact center group and acts being a portal to a comprehensive range of information associated with the Australian in addition to Asia Pacific contact centre industries.

Shaped in 1986, TUANZ can be a not-for-profit organization addressing the end-users regarding telecommunications in New Zealand. Our mission should be to raise New Zealand in to the OECD’s Top 10 countries in information in addition to communications technologies using a special focus on communications.

Call Centre Forum

The Phone Centre Forum regarding Germany. Germany’s leading resource for call center professionals.

Switzerland Call Association providing call center community and sources.

Customer contact site from Italy using a wealth of useful call center information and tools.


The MCCA is usually an industry association that consists of excellent Manitoba corporations and organizations within the customer contact industry.

The Ottawa Local Call Centre Affiliation or ORCCA is specializing in the advancement from the contact center job and industry during Canada’s National Investment capital Region.

The Call Centre Management Association from the Netherlands.

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