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Contact Center Outsourcing

Deciding on an external call center company is a decision that will open new opportunities for a company. Outsourcing is not only a way to scale back cost, it also provides constant connection with the client, flexibility, and access to the latest technologies. However, the transfer of such an important part of business activity to […]

Contact Center Agent

The ten characteristics call center agents who master adaptive selling must have: 1. Interpersonal flexibility Call center providers who implement adaptive selling techniques must be able to adjust their sales approach. Adjustments will be determined by: the communication model of the customer, the behavior of the customer, and the unique buying situation. To make these […]

Contact Center Companies

With double-digit growth forecasted in several emerging markets like China, India, Spain, and Brazil, the contact center market is constantly evolving. Vendors are proactively offering contact center software along with more traditional hardware-centric products. Cisco, Avaya, and Alcatel-Lucent dominate with above 70% of market share inside the global market. Even so, other vendors are growing […]

Contact Center Vendors

Managing vendors is usually a challenging job. No two are alike which will leave you wishing there was a secret handshake—something that transmits your requirements and needs with an automatic understanding. In all seriousness, vendors that will deliver on contractual ambitions are good, but are they good enough to warrant extended business and also loyalty? […]

Contact Center Outsourcing

A recent improvement among top worldwide companies in European countries and America is usually to outsource call center services or business process outsourcing to developing countries inside Asia, especially to India. When outsourced, the email center operations are usually handled by an offshore company using its own staff and physical infrastructure. The explosion connected with […]

Contact Center Association

Joining a call center association may help you in your call center career improvement. Whether you can be a call center administrator or call core operator, a call core association could present you with useful call center resources as well as a network of call center professionals in your area. ATA Now renamed VELOCITY (the […]

Call Center Services

Call center is probably the Outsourcing services which behave as a hub to obtain the calls through the customers (Inbound) in order to call the clients for various promotional motives in the business (Outbound). An inbound call center facilitates inbound calls that are made by the customers and can acquire facts, report a breakdown, or […]

Call Center Solutions

A Call Center is a customer contact purpose that fields inward bound calls and helps respond more efficiently to requests together with handling outgoing marketing and telemarketing activities. Used for the objective of receiving and transmitting large volumes of requests by telephone, it is positioned in a central location the place where the customers’ telephone […]

Call Center Solution

Contact centers and their top professionals have been seeking better and more cost-effective methods to help customers without forsaking efficiency and productivity. The answer for many lies in the cloud. While it took contact centers around 15 years to become comfortable with cloud-based remedies, many have been won over due to the flexibility and advantages […]

Call Center Outsourcing Costs

Call center outsourcing is a trend that is growing day by day taking any business in case. It is estimated that more than 20% of the companies outsource part of their customer marketing and sales communications. It’s an excellent cost-saver. Outsourcing can be a cost saving solution for selling products and services, providing support or […]