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Outsourcing Call Centers

Outsourcing call center services to the Dominican Republic is a cost-effective solution for US-based companies. Nearshore call centers in the Caribbean provide high-quality customer support services for 50 to 60 percent less than US rates. Because English and Spanish are widely spoken on the island, Dominican Republic call centers are a great outsourcing option.

The Dominican Republic (DR) is a popular location for outsourcing call centers. Business process outsourcing (BPO) is now one of the fastest-growing industries on the island. The fact that most of the population is bi-lingual and speak English fluently is why many call centers are in the DR. However, there are many more compelling reasons to outsource your call center  Dominican Republic.

Of course, there are many nearshore options for outsourcing customer support. But what makes the Dominican Republic one of the best BPO options? This article examines the reasons why many companies locate their call centers in the Dominica Republic.

The Undeniable Advantages of Call Centers in the Dominican Republic

All businesses, from startups to multinationals, realize the benefits of outsourcing specific processes. Outsourcing call centers let you cut costs and improve customer service. Call center outsourcing services are highly scalable and are flexible to a company’s needs.

But what sets the Dominican Republic apart from other nearshore options? Here are five persuasive reasons to choose call centers in the DR.

1. Call centers in the Dominican Republic are less expensive

On average, you can save between 50 and 65 percent on call center outsourcing costs. With averages wages less than in the US, you can arrange inbound and outbound call center services much cheaper.

Also, the Dominican Republic is only a short flight from many US cities. If you travel to the call center, you’ll find that local hotels, public transportation, and restaurants are cheaper than in the US.

2. Dominican Republic call centers offer high-quality sales and support

The DR is home to a thriving, young population who speak English and Spanish fluently. Having highly-qualified, bilingual agents to answer calls or make sales calls can help make your company more competitive. You’ll find that your return on investment (ROI) is more significant by outsourcing your call center in the Dominican Republic.

3. Affinity with American culture

One benefit of BPO call centers in the Dominican Republic is that people are familiar with American culture. You’ll find that most call center agents have neutral accents and speak English fluently.

Also, the Dominican Republic is in the same time zone as the Eastern US. This means there is little difference between a call center in the DR or anywhere on the East Coast—apart from, of course, the cost.

Outsourcing Call Centers

4. Highly motivated workforce

Call center workers are an educated, young workforce with diverse backgrounds. Although wages in the DR are less than that US, call center workers earn more than the average wage. This means that they remain highly motivated to provide the best services to their employers.

Most call centers in the country are in the capital city of Santo Domingo. With 2 million inhabitants and 26 universities, there is a skilled talent pool. This fact means that there are plenty of opportunities for scalability at peak times. You are also assured of the best inbound customer support and telemarketing capabilities.

5. Excellent communication possibilities

The Dominican Republic has one of the best IT infrastructures in the Caribbean. The government is keen to develop the country’s connectivity to attract more and more IT organizations. Also, local initiatives are geared toward promoting the Dominican Republic as the BPO capital of the region.

Call Center Services in the Dominican Republic

You’ll find that outsourcing call centers to the Dominican Republic offers top-quality services at a reduced cost. This results in a greater ROI for your business, enhanced customer service, and unlimited possibilities to upscale operations.

Here are the types of services that outsourced Dominican Republic call centers offer:

  • Inbound and outbound call center services
  • Telemarketing sales
  • 24/7 Customer support—phone, live chat, email, SMS text
  • Order taking
  • Lead generation

If you are considering outsourcing your call center, then the Dominican Republic is a great choice. The country is fast becoming the central hub of call centers in the Caribbean. By choosing the DR, you can significantly reduce your call center outsourcing costs while improving your call center operations’ effectiveness.

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