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10 Best Customer Service Books You Need To Read In 2018

‘’The customer is always right.’’ We all have heard that before. But the important thing here is to know that it isn't the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers. How can you…

How To Increase Your Sales With A Call Center Service

Many companies understand that call center’s primary goal is to maintain customers so that they do not leave for the competition, provide service to them and resolving their problems. Even the biggest companies sometimes find it difficult to effectively generate sales from their call centers. This is understandable when you consider that callers are primarily seeking answers to questions and…

6 powerful phrases

6 Powerful Phrases To Provide Happiness To Your Customers

We choose words every day. When speaking, writing, requesting and deciding. We use some words and not others. Everybody does it. Why? Because the words we choose, create meaning and mission in our lives and relationships. After all, providing great customer service means to know just what to say, when, and the best way to say it. But communication is…

psychology of customer service

The Power of Psychology in Customer Service

Psychology is very important when we are talking about customer service. If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Negative events are more memorable than positive ones in the customer's mind. The same customer may have had a successful customer service…