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Throughout India, Business Process Outsourcing (BPO) may be the fastest growing segment from the ITES (Information Engineering Enabled Services) sector. Factors such seeing that economy of level, business risk minimization, cost advantage, utilization improvement, and superior competency have all resulted in the growth for the Indian BPO sector. Business process outsourcing techniques in India, which started round the mid-90s, has today grown exorbitantly.

What are business process outsourcing techniques?

The term is called Business Process Outsourcing or BPO because it refers to outsourcing in any field. A BPO company usually administers and manages a unique business process pertaining to another company. BPOs either utilize new technology or apply a pre-existing technology in a brand new way to improve a unique business process. India is currently the top destination for enterprise process outsourcing, as most companies in America and the UK outsource IT-related enterprise processes to Indian carrier’s networks.

Services offered by means of Indian BPO firms

Customer support products and services: 24/7 inbound or outbound call heart services that target customer queries and concerns through telephone, email, and dwell chat.

Technical assistance services: Installation, merchandise support, running assistance, troubleshooting, usage support and problem resolution for programs, hardware, peripherals, and internet infrastructure.

Telesales services: Interacting with potential prospects and creating interest in the customer’s services and products. Up-selling, promoting and cross selling existing customers and completing online sales processes.

IT help desk services: Level 1 and only two multi-channel support, technique problem resolutions, techie problem resolution, company productivity tools assistance, answering product use queries, and accomplishing remote diagnostics.

Insurance coverage processing: New enterprise acquisition and marketing, claims processing, insurance plan maintenance, and insurance plan management.

Data gain access to and data processing: Data entry through paper, books, pictures, e-books, yellow web pages, web sites, enterprise cards, printed papers, software applications, bills, catalogues, and e-mail lists.

Data conversion products and services: Data conversion pertaining to databases, word processors, spreadsheets and applications. Data conversion associated with raw data in to PDF, HTML, Word or Acrobat formats.

Bookkeeping and data processing services: Maintenance from the customer’s general ledger, accounts receivables, accounts payables, financial transactions, bank reconciliations, and assets/ equipment ledgers.

Form processing services: Online kind processing, payroll processing, medical billing, insurance policies claim forms processing and medical types processing.

Online analysis: Internet search, merchandise research, market analysis, surveys, analysis, web research and subscriber lists research.

The leading fifteen BPO firms in India

NASSCOM recently conducted a survey and evaluated the leading BPO service providers across India. The most notable fifteen business practice outsourcing companies within India are:

  • WNS Group
  • Wipro Spectramind
  • Daksh e-Services
  • Convergys
  • HCL Technologies
  • Zenta
  • Very first Source
  • MphasiS
  • EXL
  • Tracmail
  • GTL Ltd
  • vCustomer
  • HTMT
  • 24/7 Consumer
  • Sutherland Technologies

Outsource the BPO work for you to India

Get before your competitors, decrease operational costs, and access the services associated with skilled professionals, all by outsourcing non-core BPO perform to India. Make up your mind today and watch your business grow exponentially.

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