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How Call Centers Can Improve Small Businesses

Customers can be demanding, and often, it’s hard to keep up. Small businesses can feel this burden more than others because they don’t have the staff capacity to handle customer requests. They might have just the right amount of staff to run the business, but interacting with customers can be time consuming and pull employees away from other important tasks.…

Four Ways to Exceed Customer Expectations Every Time

Every customer is different, but that doesn’t mean you can’t make them all happy. Whether they’re different ages and demographics, or just varying personality types, no two customers are alike. But they do have similarities that you can learn a lot from in order to deliver exceptional service every time. There are four main areas you should focus on when…