We can’t emphasize enough the importance of having a great customer service in your business. People are only willing to stay loyal to a company if they have very good reason to. Otherwise, there is plenty of competition available, they could choose to move to. As a result, you have to work hard to keep customers and build their trust in your brand.
Having a 24 hours customer services is a must, and if your business is customer oriented, you should greatly consider doing this if you haven’t already. Whether your company sells products or provide services, having a place where they can get in touch with you whenever necessary is something that can greatly benefit to you and your customers.
Here are some reasons why you should consider having 24-hour customer support for your company:
1- Reputation building. Your actions + what others think (and say) about your reputation. This small formula is the most powerful leverage you have in business. With a high rate of customer satisfaction comes a great reputation. Word-of-mouth and recommendations can be the key factor influencing the decision of a prospective customer to choose your service over that of your competition. By providing excellent customer service through an after-hours support line, you are creating a level of client satisfaction that can help turn customers into advocates of your company.
2- Geographic flexibility. After-hours customer service support is particularly beneficial for businesses who operate across wide geographical ranges and enables you to fulfill the needs of your customers and regardless of the day or the time.
3- Help you resolve issues quickly. Another benefit of having 24-hour customer service available to your clients is that you can resolve any issues they may have with your business as soon as possible. This will mean that problems would not go beyond what is being experienced at the moment, and issues that may cause more problems if left unattended will be out of your hair quickly.
4- Increases customer satisfaction. When your clients can get in touch with you at any time of the day or night with their concerns and issues, you are essentially telling them that they matter for you. If a customer needs help, providing them with a solution that allows them to have their issues resolved any day and at any time, shows them that service is the main priority for your company.
5- More revenues for your business. Excellent customer service can result in an increase in your sales. Not all customer support calls are actually people complaining about your products or services. Some of these, are actually inquiries regarding what you offer, asking for clarifications, more details, and even to ask for recommendations regarding what you are offering. If you do not have a portal that can quickly answer these queries, you will actually lose quite a bit of revenue to your competitors who have a 24-hour portal for customers’ needs.
Call Center Pros can provide you with the after-hours customer service support that you need to remain a step above the competition. Contact us today for more information at info@callcenterpros.com, fill our contact form, or call us at 800-789-CALL.